What should I do to get the mortgage company endorsement?

Gather your claim check and have your claim number readily available Call your mortgage company for how to handle endorsement. Be sure to ask if there is a local branch endorsement option. If there is a local branch endorsement option, take the check into the local bank branch and have the branch manager endorse it. Call the branch first to see if there are additional documents you should bring. If there is no local branch, you will have to send your check to a Central processing center for endorsement. Your mortgage company will provide you with the address for central processing. Be sure to ask if you need to endorse the check before sending it in. When sending the check to the central processing center, you should send by FedEx so you are able to monitor delivery. After sending in the check, maintain regular contact with the mortgage company. First to follow up that they received the check, then weekly calls to ensure they are processing the check and returning it to you. Keep a written log of dates you call in, contact numbers of every person you talk to, and what was discussed.

MORTGAGE COMPANY FAQs - Wildwood Roofing & Construction

Navigating Mortgage Company Involvement in Roofing Insurance Claims

The insurance company will issue a payment to everyone who has a financial interest in the property. If your mortgage is in escrow, the lending company will also be listed on the insurance claim check from the insurance company.

The bank will not cash/deposit the check without a signature from everyone involved. This means the check will need to be endorsed by the lending company.

This process can be quite an undertaking for you and can cause some lengthy delays due to the stringent nature of mortgage companies when involving an insurance claim. The process may delay your repairs starting in a timely manner or delay you from paying your invoice once repairs are complete.

Gather your claim check and have your claim number readily available
Call your mortgage company for how to handle endorsement. Be sure to ask if there is a local branch endorsement option.
If there is a local branch endorsement option, take the check into the local bank branch and have the branch manager endorse it. Call the branch first to see if there are additional documents you should bring.
If there is no local branch, you will have to send your check to a Central processing center for endorsement. Your mortgage company will provide you with the address for central processing. Be sure to ask if you need to endorse the check before sending it in.
When sending the check to the central processing center, you should send by FedEx so you are able to monitor delivery.
After sending in the check, maintain regular contact with the mortgage company. First to follow up that they received the check, then weekly calls to ensure they are processing the check and returning it to you.
Keep a written log of dates you call in, contact numbers of every person you talk to, and what was discussed.

Look at the payee section, confirm this is in fact your mortgage company. If it is not correct, call your insurance carrier and request that the mortgage company info be updated and a new check issued. You will need your claim number when calling the insurance company.

Most mortgage companies will NOT endorse a claim check if they are listed as a payee when the mortgage has been paid in full. A lot of times the insurance company just didn’t find out that a mortgage was paid in full. Call your insurance carrier and have them issue a new check without the mortgage company on it. You will need your claim number when calling the insurance company.

A typical payment from the mortgage company is 1/3 up front, 1/3 upon verifying 50% completion, and 1/3 upon verifying 100% completion. Some mortgage companies will deposit your check into your personal account within 3 days of receiving the check. All mortgage companies have a different set of rules. This is why it is critical to call the mortgage company weekly for updates. Often the mortgage company will be waiting for updates or documentation from you, and you would not be aware of that without making those phone calls.

Many times, the mortgage company will require a final inspection, to make sure the home is being restored before they send out full payment.

If you have received forms from your mortgage company and you need help filling them out, please reach out to our billing team for assistance. Billing@eliteclaimsolutions.com

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Hear from Our Satisfied Customers

We take pride in our commitment to excellence and building long-lasting relationships with our clients.

I assumed my repair job would be too small for them (or too much of a pain in the neck) because they’re kind of a big deal, but I was sure wrong.I had a leaking roof on this 100 year old house and animals getting into the attic. Wildwood was one of three contractors I called – the first two realized I didn’t have hail damage and there wasn’t a entire new roof in it for them, and they just never responded back. I didn’t even rate a quote. How professional, lol.In stark contrast to that experience, Wildwood Roofing & Construction was prompt, professional and pinpointed exactly what I needed and didn’t give me the high pressure sales pitch I was dreading. I didn’t need a new roof, I needed specific repairs around the chimney, dormer and drip line.While Zach was inspecting the roof he took several pictures and explained to me exactly what I needed and why. That was important to me because I’m not qualified to know what I’m looking at, even if I were willing to get up on my steep roof. Trust is hard to come by when hiring a contractor. these days, and Wildwood has earned mine.They even went the extra mile to track down the matching fascia board I needed to replace, given that the dimensions of trim on an historic home are not readily available. I appreciate that attention to detail. They demonstrated the care of an actual craftsman, not the typical “high volume, just replace the roof, assembly line” approach.In fact, I was so pleased I went ahead and added new gutters to my contract, and with their expert advice chose a bold new color, and couldn’t be happier with going “outside the box.”The price was right, the office staff very cheerful and helpful. I wasn’t such a small fry after all, lol. Thank you Wildwood Roofing! I highly recommend your family owned business!P.S. Zach, in particular, is an outstanding representation of your company

Kim Paris

As the result of a recent storm, I had a few water stains on my bedroom ceiling and some damaged drywall. Mike B came by to do the repair work. First, he mudded in the damaged drywall and then had to find a match to the 29-year-old off-white paint. It took multiple visits but the final result was perfect. He then used some of my three-year-old beige paint to cover the drywall that had two water stains. He expertly blended in my paint to match the existing paint on the wall. Another perfect job.Mike is a true professional. He will analyze the situation, tell the customer what needs to be done and how long it will take. Then, he does just that, expertly. I never saw such an efficient worker who repairs drywall and paints. He is a tribute to Wildwood Roofing.

William Crawford

Wildwood Roofing and their representative Kimberly G. did a GREAT JOB ,they arrived on the job site as promised . Their workmanship was VERY GOOD . I would highly recommend Wildwood roofing to my Friends , Neighbors and relatives . T.G.

Ted Gmeiner

Team at Wildwood Roofing and Construction do excellent work. We had our entire outside of our house modernized. The cost was spot on and result no doubt raised the value of our home. Thanks to Doug Lake and his imazing team. Just recently had another issue with a leaking bay window. Jay Hamlet promptly came out, diagnosed and fixed it.Highly recommend.

Kelly Stewart

This company was very efficient with their work. Thank you again Wildwood Construction!!

Andrea Nightingale

Caleb was fantastic to work with. Compared to my original bid, the cost was much cheaper and the work was done in a timely manner. Overall I could’ve not asked for a better experience.

Brandon Lenz